Refund policy

Creative Learning Worlds™ creates digital and educational resources designed for families, teachers, schools, and creative learners. Because many products include immediate access to downloadable files, digital flipbooks, QR-linked content, videos, songs, and printable materials, our refund policy is designed to be clear, fair, and respectful of both customers and protected creative work.

1. Digital Products

All digital products are generally considered final sale once access has been provided, downloaded, opened, emailed, or delivered through a digital platform.

Digital products may include, but are not limited to:

  • Printable journals and activity pages
  • PDF files and downloadable resources
  • Interactive flipbook access
  • QR-linked bonus experiences
  • Character-guided videos, songs, and audio resources
  • Teacher guides, posters, lesson materials, and classroom resources

2. Duplicate Purchases or Technical Issues

Refunds may be considered in cases of duplicate purchases, accidental duplicate orders, or verified technical issues that prevent access to the purchased product.

If you experience a technical problem, please contact us first so we can help restore access, resend files, troubleshoot download issues, or provide an alternate access method when possible.

3. Physical Products

If physical products are introduced or offered in the future, return and refund eligibility may vary depending on the product type, print provider, shipping method, condition of the item, and checkout terms shown at the time of purchase.

For print-on-demand or custom-made products, returns may be limited unless the item arrives damaged, defective, or incorrect.

4. Custom, School, or Licensed Products

Custom-branded materials, school licensing packages, custom mascot projects, personalized journals, or expanded-use licenses may have separate refund terms depending on the scope of work and agreement.

5. How to Request Support

If you have a purchase concern, please contact us within 7 days of purchase and include your order number, the email used at checkout, and a brief description of the issue.

Email: hello@teoteglia.com

6. Our Goal

We want every Creative Learning Worlds™ customer to feel supported. If something does not work as expected, please reach out so we can help you access and enjoy your materials.